From Conversation to Commitment : The Psychology Behind Case Acceptance

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Course Abstract:

Explore the psychology behind patient decision-making and how intentional listening, trust, perceived value, and effective communication can help patients confidently move forward with care.

Learning Objectives:

1. Recognize the emotional and logical drivers behind patient decisions.
2. Apply consultative communication techniques that build trust and establish perceived value.
3. Navigate hesitation and objections through curiosity, intentional questioning, and patient-specific communication.